Frequently Asked Questions.

Not necessarily. Many activities, including scuba diving and guided water activities, are suitable for beginners. Trained instructors will provide the necessary briefing and guidance before the activity. However, eligibility can vary depending on the activity.

The age requirement depends on the activity. For example, scuba diving generally has a minimum age requirement of 12 to 50 years, while kayaking may have a different age limit. Please check the age eligibility mentioned on the individual activity page before booking.

The duration varies by activity. Some activities may take around 30–60 minutes, while activities such as scuba diving or kayaking experiences can take several hours, including safety briefing and preparation. Please check the activity details before booking.

Most activities require a reasonable level of fitness. Certain activities may have specific restrictions based on age, weight, medical conditions, or physical ability. Please provide accurate information about any relevant medical condition while booking.

Choose your preferred activity, select the date and available time slot, enter the required participant details, and complete the booking process. Once your booking is confirmed, you will receive the relevant booking confirmation and instructions.

Cancellation and rescheduling policies vary depending on the activity. Some bookings may be refundable before a specified time, while cancellations after training, briefing, or commencement of the activity may be non-refundable. Please read the cancellation policy shown on the activity page before booking.

Safety comes first. If an activity is cancelled due to bad weather, sea conditions, government restrictions, or other safety reasons, we will inform you and provide the applicable rescheduling or refund option according to the activity's cancellation policy.

Yes. Your safety is our top priority. Please carefully follow all safety instructions and guidelines given by the instructor or activity staff before and during the activity. Do not attempt anything beyond the instructions provided, and immediately inform the instructor if you feel uncomfortable or face any difficulty.